Claims Management

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We believe that claims are the true test of the Insurance worth, claims settlement is the ultimate test of the commitment to service. We therefore lay special emphasis in obtaining quick and equitable settlement for our clients insured losses. We know this begins with getting the correct cover in the first place and to achieve this we engage our clients and understand their particular needs then proceed to propose tailor-made insurance program.

The Insurance policy is a promise that the policyholder will be indemnified for losses resulting from a specified event.  It is our duty therefore to ensure that this promise is kept. 

Once we have received a claim notification the first action is to confirm from our records that the loss falls under a policy arranged with us.  We there after confirmation give immediate notification to the Insurer and advise you on what is required to have the claim paid expeditiously

In the claim negotiations it is our duty as your consultant to ensure that the insured is treated fairly so that you receive a true indemnity in accordance with the terms of the policy.

We must therefore monitor closely, and guide the progress of the claim towards a settlement, which is fair and acceptable to our client and the insurers.

Our basic duties in relation to claims are summarized as follows:

Giving immediate notification of losses to Insurers
Advising the Insured of his/her rights and obligations under the policy
Arranging for the completion of appropriate claim forms
Ensuring that, where necessary, adjusters are appointed and briefing the client on the role of the adjuster.
Assisting the insured in preparing the necessary documents and information in support of the claim.
Collecting claims payments from Insurers and passing to the Inured.
In case of major losses attending site meetings with both the adjuster and the Insurers personnel.
Post-loss surveys
Providing staff-experienced in the adjustment of complex claims to assist the client in negotiations.