Management Information Systems

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In this digital age, we have not been left behind. Our clients can reach us at the touch of a button and provide us with the instructions, data and information on internet that we may need to place their insurances. Similarly, we provide information and data to our clients/Insurance Companies on internet and thus saving on time and logistical problems as much as possible and also protecting our clients data.

We realize TIME IS MONEY and therefore don’t waste it but safe it to add value to our clients.

Our Roles and Functions as your Insurance Agency include:

To understand our clients insurance needs and advise on the best Insurance program.
To source for the best cost and terms for the proposed insurance program
To explain the program put in place and agree on service standards expectations.
To take instructions from you as the client on any changes to be effected.
To execute the instructions received in an efficient and professional manner
To assist in the documentation, negotiation and settlement of claims in a timely manner.
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The above function to a layman looks quite simple, however they embrace a multitude of different tasks and responsibilities, which includes the following:

obtaining a detailed knowledge of the client’s business and philosophy
maintaining clear records of the client’s business so that this can be explained to an insurer and other parties clearly.
provision of technical advice to the client and advice on developments in the insurance market and the law.
maintaining a detailed knowledge of available markets.
selection and recommendation of an Insurer or group of Insurers.
negotiating with Insurers on the client’s behalf
acting promptly on instructions from clients and providing written acknowledgements and progress reports.
providing the client with a written record of the Insurance placing’s.
collecting and remitting premiums
assisting in the negotiation of claims
maintaining precise records of past claims
depending on the size of both the client, providing additional services, such as risk management services and uninsured loss recoveries.
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Much emphasis will be laid on the following areas:

Identifying our clients Insurance needs
The selection of Insurers
Placing Insurance
Reviewing the insurance covers against actual situation
Negotiation of claims for timely and fair compensation
To assist in the documentation, negotiation and settlement of claims in a timely manner.