Board of Directors –
Communications/information from outside to the company is received via the customer service manager who circulates to management as necessary and allocates for action to the relevant team. The customer service manager is responsible for overall customer service experience and complaints for action.
Will deal with technical issues of underwriting and interpretation of policy and required services and passed on for action by underwriting staff, finance team or claims teams as is necessary. The manager is responsible for ensuring the correct cover/policy is issued to the client at a reasonable price. The Underwriting manager is also responsible for execution and evaluation service level agreements with our providers
Once action is decided upon, its then captured in our ICT system and any debits/credits recorded and collected as per the Insurance Act unless otherwise agreed and; The ICT a/Finance is responsible for producing accurate documents and statements for premium collection and settlement with Insurance Companies.